The Interview and the Strange Feedback

Last month, I attended a formal interaction for a job opportunity within my team. One of my teammates is looking for an instructional designer. Since it is a small team, they included us to review the candidate. That’s how and why the interaction happened last month.

In India — specifically in all the interviews that I have attended either as interviewee or interviewer — there are a few things that have gone unnoticed, unsaid, or but understood:

  • The interviewer asks more questions than the interviewee
  • The interview process has to cover all questions relating to the candidate’s professional life, including if and why was there a gap in their career
  • The interviewer has to have an upper hand or can interrupt

Thankfully, I have never followed any of these rules… and thankfully, organizations are evolving. Come 2021, I have rarely heard anyone facing such questions.

I am of a firm belief that first, it is an interaction and not an “interview,” and two it has to be two-way communication.

But, the recent interaction went from an interaction into an interrogation. And I am speechless.

So, here is how it went.

My first impression was that even though the candidate had over 20 years of experience, she didn’t have the positivity I was expecting her to have. So, I motivated her to talk more or elaborate right from her first answer. It might be true, after all, that the interview is over in the first 50 seconds.

Then, I asked her a few questions, which she answered promptly. And answered a few of her questions. Hopefully, I answered those questions satisfactorily.

Then I happened to ask her about the Oxford comma. I expect that a technical communicator with over 20 years of experience will have, at least, heard about it. She didn’t know what it was. To which I told her that I would have expected someone of her experience to know such things. Nevertheless, she appreciated me for pointing that out, and we moved on.

Then I picked up a few sentences from her resume and asked her to find out if and what was wrong with those. I was prepared to hear her say that the sentences were OK, which they weren’t. To which I would have said nothing.

But when she could not point out the oversight, I pointed out those to her and told her that she could correct those. Even though I realize this is an interview, I thought this helping hand would be acknowledged as a welcome gesture. Besides, I even clarified that the answers to those questions would not impact the interview result.

On a side note, let me tell you a secret. For all the interviews I have attended, I have purposely asked for the interviewers to point out the instances where I could have gone wrong or improved myself. I have always received welcoming replies. In the process, I have made friends with the interviewers… Selection or no selection, we have gone above and beyond those social boundaries to create a collaborative environment. I still talk to a lot of them, more as friends.

So, back to this interaction. I told the candidate how I committed mistakes and overcame those by asking the right questions. I also told her how I liked the interaction to be two-way, and not one-way. Within a week after the interaction, I heard from my boss — during our weekly interaction — that she found me to be aggressively authoritative and egotistic. Although we did clear the confusion between us (my boss and I), and even he felt nothing wrong with my approach, I have since learned a few hard lessons the hard way.

At least I now know one more thing. It is OK for me, as an interviewee, to ask what mistakes I committed. But, as an interviewer, I must not point out the scope for improvement, despite how objective and positive my intentions maybe because not everyone shares my state of mind.

Let me know what you think.

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