Collecting Key Information from SMEs.

I’ve observed that the subject matter experts (SMEs) are difficult to talk to. In most cases, it is difficult to bring out key information from them. But, when you know what makes them talk, your job becomes a bit easy. In this post, I talk about the techniques I use in order to collect key information and translate it into understandable chunks of information, later.

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Suyog Ketkar

He is a certified technical communicator. He believes that writing continues to be an easy-to-do-but-difficult-to-master job. In his work time, he proudly dons the “enabler” cape. In his non-work time, he dons many hats including one of a super-busy father.