Tag Archives: TechComm

Three Tips to Internationalize Content

There are also times when you generally refer to things from your own culture and expect others to know about it – unless you tell them about it. I’ve celebrated Ganesh Chaturthi ever since I was a child. But, to hear that this is a festival to celebrate the birth of the elephant-headed good was still weird for me. Still, the additional information helped my colleague explain our UK counterparts on what the festival was about. Continue reading

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Posted in Technical Communication, Writing, in general | Tagged , , , , , , , | 6 Comments

Piecemeal Editing in the Agile Environment

In the Agile development environment, the technical reviews and technical edits aren’t exhaustive. The editors do not have a lot of time to repetitively (Or, at least more than once) run through the writing process. So, all they get to do is check for not missing out on anything critical. Continue reading

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Posted in Technical Communication, Writing, in general | Tagged , , , ,

Why Isn’t a “Help” Helpful Enough?

For the most part of their exploring the product, the users are busy finding answers to their how-does-this-damned-thing-works questions. Why is it still that we are unable to design formats that can make the users’ troubleshooting pursuits easy? Continue reading

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Posted in Technical Communication | Tagged , , , , | 2 Comments

Don’t Fix What Isn’t Broken!

We all learn. And, here’s the post on one such thing I learned, recently. For one of the projects I worked before I switched jobs last week, I was the only tech-comm contributor who held the dual role of preparing technical content as … Continue reading

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Posted in Technical Communication, Writing, in general | Tagged , , , , , , | 3 Comments

Once upon a Time in Technical Writing

Stories are the commonest way the ethics, histories, information, insights, and knowledge have passed on to the younger generations. Through its multiple forms, storytelling focuses on building touch points to get messages across: Something that we too do as technical … Continue reading

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Posted in Technical Communication, Writing, in general | Tagged , , , , , , , | 1 Comment

What questions do you ask to SMEs to begin with technical documentation?

During a recent online conversation, someone requested for a list of questions I would typically ask to a subject matter expert (SME) to prepare technical documentation for a topic. Of course, the parameters may vary, but there is still a list … Continue reading

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Posted in Technical Communication | Tagged , , , , , , , | 6 Comments