Trends in Technical Communication

In response to a reader’s question, I explore the impact of soft skills on the trends in technical communication. But, do the skills and trends have anything in common? Can the soft skills affect trends? If yes, how? Well, there are a lot of questions. And, I attempt to solve some of them in this post. Read the full post.

FAQs 2.0

This article focuses on the pin-pointedly accurate ad hoc solution – in the form of a FAQ – that saved the day for our customers. This document, which I’ve called FAQs 2.0, is a combination of troubleshooting information, FAQs and configuration settings. Read the full post here.

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