Once upon a Time in Technical Writing

Stories are the commonest way the ethics, histories, information, insights, and knowledge have passed on to the younger generations. Through its multiple forms, storytelling focuses on building touch points to get messages across: Something that we too do as technical writers. I try to find the threads that storytelling shares with technical writing. And, here’s what I find as I try to delve.

The Next Big Thing: Workshop

Next month, I am conducting a couple of workshops at the STC India Annual Conference, in Pune. I like to talk about technical communication. And, at the conference, I’ll meet a lot of those would like to talk to me about this faculty of knowledge. Also, information design, as a topic, has always fascinated me. And, this time, I am conducting the workshops on the same topic.

In one of my recent interactions, with the Information Design batch at the National Institute of Design, we discussed some design principles. This is one of the reasons I chose to talk about information design at the annual conference. I see that a lot of new writers in our faculty of knowledge are turning toward information design. And, all this just makes me more curious about the topic.

I plan to keep the same flow of thoughts for both the workshops: I will make my point; then I will help you explore the topic; and then we all will draw conclusions on it. The first workshop is on the pre-conference day, and the second on 11 December. You can read more about the first and second workshop using the following links: Workshop#1 and Workshop#2.

The colleagues at my office too are excited about the workshops. In fact, some of them have asked me about how they too can attend the conference. In case you have not registered for the conference, do so quickly. Those of you who regularly follow me on the social network have asked me questions about the workshops. One such question is about a typical format of workshops. That is an interesting question. In fact, that’s how I began my research when I was invited to speak at the conference.

My research says that every workshop (and the speaker) is different. So, there cannot be a fixed format for workshops. However, I think there is one template that every speaker follows: First, make a point and describe it; second, create an exercise for the attendees; third, restate your point in light of the exercise to help your attendees connect the new insights with the thought you initially established; and in the end, leave your attendees with a thought.

But, there is one thing I would hate to do at my workshop: lecture about things. This is YOUR time as much as it is mine. To be a little too specific, you have two hours with me on the pre-conference day (that is 10 December), and 45 minutes on the day that follows (that is 11 December). Please remember that these are interactive workshops. So, the topics cannot steer ahead if YOU don’t participate.

At the workshops, I aim to talk about some intuitive design principles that can help map the need of the user with the benefits of your products/service. But, unlike what most of us think, these principles do not belong to information design. The principles are what I call the torchbearers, because they remain same no matter what faculty of knowledge I apply. This is enough now: I won’t spill the beans! Attend the workshops to know more.

Trends in Technical Communication

In response to a reader’s question, I explore the impact of soft skills on the trends in technical communication. But, do the skills and trends have anything in common? Can the soft skills affect trends? If yes, how? Well, there are a lot of questions. And, I attempt to solve some of them in this post. Read the full post.

Information Projection: Where Meet Information Architecture and Information Design

The new capability that we introduced into our flagship product helped me learn a lot about information architecture and information design. But, this post is about information projection. As I understand, it lies on the overlap of information architecture and information design. The post is also about the layers of information projection elements and the parameters that affect those layers. Click here to read the full post.

The Inverted Tree of Information

I will start this post where I ended the previous one: the inverted tree structure of information categorization. As promised, I will talk about my interpretations on some of the verses in the Bhagwad Gita, which is a great source of inspiration for me on both, personal as well as professional grounds. Click here to read the full post.

For Your Information

There are a lot of things that drive our searches. Therefore, it is true that we often search for things that we don’t know. Or that we begin searching for one thing and end up finding another. And, such information is not a goal, but a by-product. But wait; there is lot more to this story. Come, see for yourself.

The Ps that remained

The fact that I am a marketing graduate has had a considerable impact on the way I handle product documentation. I largely take things from the user’s perspective: Unlike the way a technical grad would handle documentation, I mostly like seeing it from the eyes of a marketer. While I was recently busy answering the “what’s-in-it-for-me” question (during the product documentation for an upcoming release), I stumbled upon this strange similarity between my education and my profession. Click here for the full post.

Technical Communicator: The New Branding Person

Last month, I got a chance to read from some of my old books. I am a marketing graduate. So, while I read some random pages from the marketing domain, I could see that the learning matched to technical communication as well. But, how could the lessons on branding teach anything about technical communication? In this post, I try to explore this question to help improve my understanding.

The Key Elements in Technical Communication

The bent towards information design is on account of its applicability – A picture, as they say, is worth a thousand words. The use of graphics minimizes the use of content. Rather, it squeezes the underlying message of the content into a graphics. Despite the usually observed bent of mind, I believe that the key elements of Information Design and Technical Communication are the same. Here’s how…