As a seeker of information, I am like every other “user” or “audience” – I am like YOU, dear reader. I prefer to take the shortest or quickest path to the resolution. Much like you, I get petrified when I can’t find the shortest route. Much like you, I get petrified when I see unorganized or insufficient information. It’s as simple as that. This puts a lot of responsibility on the shoulders of technical communicators and user experience (UX) designers. Sadly, there is still no guarantee that we, the information seekers, would access the right information tidbit at the right time; or even if we do, we get to use it correctly.
The thing is, our mental ears have always known (or is it registered?) the difference. So, none of us will ever, EVER say, “You did a well job”, while all we wish to do is praise the other person for their efforts. However, things get a little tricky for some of us who might happen to say, “Hey, you look good, buddy!” I’ve often used that in the past, and some of those who I know still use it.
Although I don’t regard technical writing and instructional designing different, I do acknowledge that the tools and methodologies both use are quite different.
The bent towards information design is on account of its applicability – A picture, as they say, is worth a thousand words. The use of graphics minimizes the use of content. Rather, it squeezes the underlying message of the content into a graphics. Despite the usually observed bent of mind, I believe that the key [...]