Tag Archives: Customer

What questions do you ask to SMEs to begin with technical documentation?

During a recent online conversation, someone requested for a list of questions I would typically ask to a subject matter expert (SME) to prepare technical documentation for a topic. Of course, the parameters may vary, but there is still a list … Continue reading

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Posted in Technical Writing | Tagged , , , , , , , | 6 Comments

TechComm and Content Disruption

Vinish Garg recently posted on the content’s role in Disruption. In his post, he shared what the experts had to say on the role that content has to play/currently plays. Here’s my opinion: What is Disruption? Let me first take … Continue reading

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Posted in Technical Writing | Tagged , , , , , , , , | 2 Comments

How do I make information-communication effective?

Information communication is a cyclical process, much like the usual purchase decisions that you take. So, if we can wear the shoes of our users and understand their requirements, we can write better documents or even project the information-communication more … Continue reading

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Three Tips for Effective Localization

In this post, I take a closer look at the localization project in which my team and I assisted. I take cues from this project, and the similar ones that I have done previously, to discuss the top-three points for … Continue reading

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Posted in Creative Writing, Technical Writing | Tagged , , , , , , , , , , , , , , | 3 Comments

The Ps that remained

The fact that I am a marketing graduate has had a considerable impact on the way I handle product documentation. I largely take things from the user’s perspective: Unlike the way a technical grad would handle documentation, I mostly like … Continue reading

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Posted in Creative Writing, Technical Writing | Tagged , , , , , , , , ,

Technical Communicator: The New Branding Person

Last month, I got a chance to read from some of my old books. I am a marketing graduate. So, while I read some random pages from the marketing domain, I could see that the learning matched to technical communication … Continue reading

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