Methodology
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Technical Communicator: The New Branding Person
Last month, I got a chance to read from some of my old books. I am a marketing graduate. So, while I read some random pages from the marketing domain, I could see that the learning matched to technical communication as well. But, how could the lessons on branding teach anything about technical communication? In Continue reading
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Reduce: To Improve
This post is about progressive reduction, which is what I’ve recently read about. From what I have gleaned, progressive reduction is about those gradual changes (mostly reduction) in the UI elements that relate to your time-lapsed incremental cognition of a product. In other words, progressive reduction is in continuously adapting the UI elements of your Continue reading
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The Key Elements in Technical Communication
The bent towards information design is on account of its applicability – A picture, as they say, is worth a thousand words. The use of graphics minimizes the use of content. Rather, it squeezes the underlying message of the content into a graphics. Despite the usually observed bent of mind, I believe that the key Continue reading
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The All-Important: Redundancy
Redundancy is inseparable. But, it is still important to make mutual sense. Your reader wants to search for content that resolves the purpose of the search. But, that sadly isn’t always on our list of goals. This article tries to see the possible definition and cause of redundancy, and suggest the probable solutions to resolve Continue reading
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Choose Your Luggage.
If life is a journey, and not a destination, isn’t your life all about how long do you keep walking? The challenges that you face, the people whom you meet, and the experiences that you glean: it all adds up to count as memories in your life. And, unlike the materialistic aspect, your richness is Continue reading
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It is always good to keep your (in)abilities well bracketed. #suyogsutra
I know what I can do. But, I also know what I cannot – which is equally important. That helps me set achievable goals and workable standards so that I keep myself motivated. Although, it may not always be a great idea to not strive for goals that are beyond your capacity. But, it is Continue reading
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FAQs 2.0
This article focuses on the pin-pointedly accurate ad hoc solution – in the form of a FAQ – that saved the day for our customers. This document, which I’ve called FAQs 2.0, is a combination of troubleshooting information, FAQs and configuration settings. Read the full post here. Note: The stub contains link for the article, Continue reading
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Key to Quality Documentation
In this post, I’ve combined my understanding of the topics of rhetoric and minimalism to create two basic, understandable parts of the purpose of documentation: mean what you say and say what you mean. I’ve also talked about how the use of these two parts can improve the effectiveness in documentation. Note: This stub contains Continue reading
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Rhetoric Series: Part 2
This is the second post in the series of rhetoric. In the first post, I talked about the logos, ethos, and pathos. In this post, I have designed a new methodology, and connected to the five canons of rhetoric. Note: This stub contains links for the articles, which are placed under different tabs. Access the Continue reading
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Customer-Loyalty Dartboard
When I released this post, I had just shipped one of the biggest releases for my company since 2012. The dartboard approach, which I have designed, has helped me produce effective documentation for that release. I will use the approach in the next release as well, and would appreciate if you can see its effectiveness Continue reading
The Wordsmith 